Privacy Policy

Last updated: May 2026

The Rock Guys of Washtenaw ("we," "us," or "our") operates the website rockguysmi.com. This Privacy Policy explains what information we collect when you visit our website or use our services, how we use it, and your rights regarding that information. We take your privacy seriously and only collect what we need to serve you.

Information We Collect

We collect information you provide directly to us through forms on our website, including:

  • Contact forms — your name, email address, phone number, and any message you write to us
  • Booking forms — your name, email, phone number, property address, and preferred appointment date and time
  • Payment forms — your name and billing information. Payment card details are processed directly by Stripe and are never stored on our servers

We do not collect any information automatically beyond what is standard to web server logs (IP address, browser type, pages visited), and we do not use tracking pixels or build marketing profiles.

How We Use Your Information

  • To respond to your inquiry or estimate request
  • To confirm and manage your service booking or equipment rental
  • To send you appointment confirmations and reminders by email
  • To process payments through Stripe
  • To schedule and coordinate jobs using Google Calendar
  • To maintain internal records for billing and accounting purposes

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Payment Processing

All payment transactions are handled by Stripe, a PCI-compliant payment processor. When you submit payment information on our website, it is transmitted directly to Stripe over an encrypted connection. We receive a transaction confirmation and charge ID, but your full card number, CVV, and expiration date are never stored on our systems. For more information, see Stripe's Privacy Policy.

Third-Party Services

Our website uses the following third-party services that may process your data as part of delivering our services:

  • Stripe — payment processing
  • Google Calendar — scheduling and appointment management
  • Google Fonts — website typography (loaded from Google's servers)
  • Google Maps — location and directions

Cookies

Our website uses only essential session cookies required for the site to function (such as form submission handling). We do not use advertising cookies, analytics cookies, or third-party tracking cookies. You can disable cookies in your browser settings, though some form features may not work correctly without them.

Data Retention

We retain your contact and booking information for as long as necessary to fulfill the services requested and to maintain accurate business records. If you would like your information removed from our records, please contact us and we will accommodate requests where legally permissible.

Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us and we will delete it promptly.

Your Rights

You have the right to request access to, correction of, or deletion of personal information we hold about you. To make a request, contact us at the information below. We will respond within a reasonable timeframe.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please reach out: